Tour operator app case study · Kontiki
Tour Operator App Case Study
MyKontiki, Kontiki’s Travel Service in an App
This Kontiki customer story is a tour operator app case study. It shows how Kontiki uses MyKontiki, its traveler app powered by mTrip.
The app puts personalized itineraries, travel documents, destination information, and trip updates in one place, and Kontiki’s team helps every traveler get started with it.
Switzerland is where Kontiki sells its tours. MyKontiki is powered by mTrip, the white-label travel platform. See how the mTrip app platform works →
The traveler journey
One app from the booking to the journey home
Before departure
Clients receive their detailed itinerary four to six weeks before they leave.
During the trip
Documents, maps, and destination guides stay in the same app as the itinerary.
When plans change
Real-time notifications tell travelers about flight changes and other updates.
Kontiki’s video explaining MyKontiki to travelers
Kontiki produced this 3-minute video, in French, to explain MyKontiki to its travelers.
“It’s a Kontiki expert tourguide in the client’s pocket throughout the trip.”
Birgit Ohlin, identified as Head of Innovation at Kontiki in the original customer story. Excerpt from her testimonial.
Inside the app
What travelers can access in MyKontiki
Personalized itineraries before departure
Kontiki sends clients their detailed itineraries four to six weeks before departure. Flights, accommodation, tours, and activities sit together in the app, and trip details update as plans change.
Travel documents in one place
MyKontiki holds essential documents such as boarding passes and hotel confirmations next to the trip information. This is the everyday value of digital travel documents: practical information stays attached to the itinerary it belongs to.
Destination guides, maps, and recommendations
Kontiki provides interactive maps, guides, and recommendations inside the app. Travelers use them to explore each destination and to find information relevant to their own journey.
Updates when plans change
The original customer story describes real-time notifications for flight changes and other important updates. Kontiki uses them to keep clients informed whenever travel arrangements shift.
Adoption
How Kontiki gets travelers to use the app
Kontiki does more than make an app available. The team introduces it as part of the customer journey and helps travelers understand how to use it.
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1
Explain the benefits during booking
Kontiki tells clients what the app offers and gives them clear download and usage instructions.
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2
Provide guides and tutorials
Follow-up materials, including the traveler video above, explain the experience.
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3
Offer setup support
Kontiki’s support team helps clients get started with the app.
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4
Listen to traveler feedback
Client feedback informs refinements to the app experience.
The team behind the trip
What this tour operator app case study shows about the team behind the trip
The original story reports that digitizing the process with MyKontiki reduced administrative work for Kontiki staff. That gave them more time to focus on the customer experience. The story describes a qualitative benefit and does not publish a measured time saving or satisfaction score.
Benefits
Why tour operators choose a branded traveler app
This tour operator app case study points to four reasons an operator puts its service into its own app. Each one is available to any tour operator using mTrip.
Keep travelers inside your own service
A branded mobile app carries your name through the whole trip. Trip Agent offers a shared app with your logo and colors, live the day you subscribe. The white-label app publishes under your own App Store and Google Play accounts in 2 to 3 weeks.
Build itineraries without retyping them
The itinerary builder turns bookings into a finished trip once. The AI Import Wizard reads emails, PDFs, Word files, and Excel sheets, so staff skip most of the manual entry.
Send documents and updates automatically
Boarding passes, hotel confirmations, and trip changes reach travelers without a message from your team each time. Itinerary management keeps the app, the web itinerary, and the PDF in sync.
Serve travelers in their own language
The platform runs in 9 languages: English, French, German, Spanish, Italian, Portuguese, Dutch, Polish, and Japanese. That suits operators whose clients come from several countries.
Use cases
Use cases: where this approach fits
Tour operators with a defined traveler journey
Operators like Kontiki that brief clients before departure, send documents ahead, and support them on the road can move that whole sequence into one app, then add onboarding steps like the four above.
Travel agencies that build custom itineraries
Agencies that design each trip by hand use the same tools to deliver a polished itinerary and app experience. Start with software for travel agencies, or read how building an app yourself compares with buying one.
FAQ
Questions about MyKontiki and mTrip
What is the MyKontiki tour operator app?
MyKontiki is Kontiki’s traveler app, powered by mTrip. It brings together personalized itineraries, travel documents, destination information, and trip updates in one mobile experience.
What does the MyKontiki app include?
It includes the detailed itinerary, documents such as boarding passes and hotel confirmations, interactive maps, destination guides and recommendations, and real-time notifications for flight changes.
How does Kontiki introduce travelers to the app?
Kontiki explains the app during booking, shares download instructions, offers guides and a traveler video, helps with setup, and uses client feedback to refine the experience.
When do Kontiki clients receive their itinerary?
Clients receive detailed itineraries four to six weeks before departure, in the workflow described by Kontiki.
Can other tour operators offer a branded travel app?
Yes. mTrip offers a shared Trip Agent app with your logo and colors, and a fully white-label app published under your own developer accounts. Request a demo to discuss your brand and itinerary workflow.
How long does it take to launch a branded app?
Trip Agent agencies can send itineraries the day they subscribe. A white-label app typically goes live in 2 to 3 weeks, depending on integrations.
How does mTrip pricing work, and is mTrip a CRM?
mTrip is priced by itinerary volume, not by the number of agent seats, and there is no public price list. mTrip is not a CRM; it works alongside your CRM. It serves agencies and operators of any size, and smaller teams can start on Trip Agent.
Did the story publish measured results for Kontiki?
No. The original story reports less administrative work for Kontiki staff, but it does not publish a measured time saving or a satisfaction score.
Book a demo
Bring your travel service into your own app
MyKontiki is powered by mTrip. Talk with the mTrip team about your brand, your itineraries, and your travelers.
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