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How do I add my customer service contact details?

You can choose how your clients can get in touch with you through the mobile application. These contact methods are displayed in the “Contact” button and can be added on the main screen or trip screen.
The “Contact” button can contain any of the communication methods listed on the Customer Service page:

  • Contact by phone: Travelers with a trip under this account, can call the phone number(s) that are added to this section. There can be multiple phone numbers and labels to identify them (ex. account manager, agent, billing). *The country code needs to be added to the phone number in order for it to work
  • Contact by WhatsApp: Travelers with a trip under this account, can send a message to the WhatApp number(s) that are added to this section. There can be multiple WhatsApp numbers and labels to identify them (ex. account manager, agent, billing). *The country code needs to be added to the phone number in order for it to work
  • Contact by SMS: Travelers with a trip under this account, can send a text message (SMS) to the phone number(s) that are added to this section. There can be multiple phone numbers and labels to identify them (ex. account manager, agent, billing). *The country code needs to be added to the phone number in order for it to work **Please note, there is a cost per text message (details in your contract) so that is important to take into account. 
  • Contact by email: Travelers with a trip under this account, can send email(s) to the email addresses that are added to this section. There can be multiple email addresses and labels to identify them (ex. account manager, agent, billing).
  • Contact through website: If you have a webpage that contains a contact page or form, travelers with a trip under this account can select that link and reach out through the website. There can be multiple websites and labels to identify them (ex. support).
  • In-app messaging: The “In-app Messaging” feature, looks like a text message. Users with a trip under this account can send a message and the message will go to the email address set up for the account. The support team that manages that email address can then answer the message via email on their side, the user will receive it in the format of a text message

To find out how to do it, watch the “Contact options for your customers” tutorial video in the “Support” tab.

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