How can I add contact details?

You can choose how users can get in touch when using the mobile app. This can be done per account or per trip:

PER ACCOUNT
The contact methods added here will be the default ones for all trips under this account. These contact methods are displayed in the “Contact” button and can be added on the Main Screen or Trip Screen.

The “Contact” button can contain any of the communication methods listed in the “Customer Service” section of the account settings:

> Contact by phone: Users with a trip under this account can call the phone number(s) that are added to this section. There can be multiple phone numbers and labels to identify them (ex. account manager, agent, billing). *The country code needs to be added to the phone number in order for it to work
> Contact by WhatsApp: Users with a trip under this account can send a message to the WhatApp number(s) that are added to this section. There can be multiple WhatsApp numbers and labels to identify them (ex. account manager, agent, billing). *The country code needs to be added to the phone number in order for it to work
> Contact by SMS: Users with a trip under this account can send a text message (SMS) to the phone number(s) that are added to this section. There can be multiple phone numbers and labels to identify them (ex. account manager, agent, billing). *The country code needs to be added to the phone number in order for it to work **Please note, there is a cost per text message (details in your contract)
> Contact by email: Users with a trip under this account can send emails to the email addresses that are added to this section. There can be multiple email addresses and labels to identify them (ex. account manager, agent, billing).
> Contact through website: If you have a webpage that contains a contact page or form, users with a trip under this account can select that link and reach out through the website. There can be multiple websites and labels to identify them (ex. support).
> In-app messaging: The “In-app Messaging” feature looks like a text message. Users with a trip under this account can send a message and the message will go to the email address set up for the account. The support team that manages that email address can then answer the message via email on their side, and the user will receive it in the format of a text message. *To see how this looks, watch the “Contact options for your customers” tutorial video in the “Support” tab.

PER TRIP
If the contact information is specific to certain trips, these details can be added in the Contact/Trip Contact section located on each trip page on the online platform. These contact methods are then displayed in the “Contact” button on the Trip Screen in the app. 

Travelers in a trip can use the different communication methods that are added to this section. There can be multiple numbers/emails and labels to identify them (ex. account manager, agent, billing). *The country code needs to be added to the phone number in order for it to work

Add phone numbers and emails
You can add phone numbers and emails directly for this trip

Copy contact from account
You can copy the current contact methods that are in the “Customer Service” section in the account settings that this trip is under.

Copy contacts from user
You can copy the contact information from an existing user.