Kontiki’s Approach to Enhance the Travel Experiences

Kontiki, a leader in crafting unique travel experiences, has seamlessly integrated the MyKontiki app, powered by mTrip, into its service offerings to enhance the overall client journey.

“For us, this app is more than just a digital tool—it’s a Kontiki expert tourguide in the client’s pocket throughout the trip. An extension of Kontiki’s dedication to not only providing smooth, stress-free travel experiences but to creating travel experiences that touch the soul” says Birgit Ohlin, Head of Innovation at Kontiki.

Here’s how Kontiki effectively leverages the MyKontiki app to enhance client satisfaction and the strategies they employ to drive its adoption:

Integrating MyKontiki into Client Services

The MyKontiki app is central to Kontiki’s client services, designed to ensure that travelers have everything they need at their fingertips:

• Personalized Itineraries: Six to four weeks prior to departure, clients receive detailed travel itineraries directly within the MyKontiki app. This includes all relevant details—flights, accommodations, tours, and activities. The app’s dynamic updating feature ensures clients always have the most current information on hand.
• Centralized Document Storage: MyKontiki acts as a digital hub, storing essential travel documents such as boarding passes and hotel confirmations. Kontiki’s integration ensures that clients can easily access these documents, simplifying travel and minimizing the risk of misplaced paperwork.
• Destination Information and Recommendations: Kontiki enhances the travel experience by providing clients with interactive maps, guides, and recommendations within the app. This feature helps travelers explore destinations with confidence and makes the most of their time abroad.
• Real-Time Updates: The app offers real-time notifications on flight changes and other critical updates. Kontiki relies on this functionality to keep clients informed and ensure smooth travel, even when plans shift unexpectedly.

Promoting the MyKontiki App to Clients

To ensure clients fully benefit from the MyKontiki app, Kontiki employs several strategies to promote its use:

• Proactive Communication:  Kontiki provides clients with clear instructions on downloading and utilizing the MyKontiki app. The benefits of the app are emphasized during the booking process, with follow-up guides and tutorials provided.
• Onboarding Support: Kontiki’s support team is available to assist clients with the app’s setup, ensuring a smooth onboarding process. This personalized support helps clients feel confident in using the app, allowing them to fully leverage its features.
• Feedback-Driven Enhancements: Kontiki actively collects feedback from clients about their experiences with the MyKontiki app. This feedback is then used to continuously refine the app, ensuring it meets the evolving needs of travelers.

By integrating the MyKontiki app into their service offerings, Kontiki has significantly enhanced the travel experience for their clients. The app’s ability to centralize all travel information, provide real-time updates, and offer personalized recommendations has made it an indispensable tool for travelers. Kontiki’s strategic promotion of the app ensures that clients are not only aware of its benefits but are also motivated to use it, resulting in higher satisfaction and a more seamless travel experience.

Digitizing the process with the use of myKontiki has also had a positive impact on internal operations. Kontiki staff now spend less time performing administrative tasks, instead they are freed to invest in creating an even more memorable customer experience.