Mobile Applications for Tour Operators & Travel Agencies

Upgrade your client experience with the best travel itinerary app

TRUSTED BY WORLDWIDE BRANDS

Thanks for being a great partner!

Jeff Russell
Director of Marketing

At Wamos Portugal we’ve been using mTrip digital assistant for the last 2 years and I highly recommend. Always innovating and adding new features. Our clients love it.

Mario Pires
Head of Innovation at Wamos

Engage throughout the entire travel cycle

Your clients will be using your mobile itinerary app from the beginning to the end of their trip. During this time, you can provide them with all the information and travel support they need.

Drive more revenue

Your clients can purchase additional products and services (flights, accommodation, tours, activities, airport transfer, etc.) directly within your mobile app.

Increase client satisfaction & loyalty

The travel agency application provides accurate real-time trip information. Support them throughout their travels, by providing suggestions and guidance at their destination(s) while remaining 100% offline.

Reduce operating costs

Thanks to our itinerary builder and management platform, reduce your customer service workload by including all the information your clients will need during their trips, updated in real-time.

Winner of the Mobile Innovation in Travel Award
Innovator at the PhoCusWright Conference
Honoree at the Webby Awards
Gold ADDY Award by American Advertising Federation

ASTA Special Recognition
Featured in Apple’s 10 Ultimate Travel Apps
Featured in CNN’s 50 Ultimate Travel Apps
WIRED Magazine: 9/10

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Custom Branded Mobile Apps

Custom branding (native apps, web app, pdf, email, etc.)
Customizable app features
Published under your corporate identity on Google Play and Apple App Store
Online portal and itinerary under your domain name (SSL included)
For tours, cruises, independent travelers, business travelers and MICE 
Works OFFLINE on iOS and Android
Available in 10 languages

Flights & Accommodation

Real-time flight alerts and live updates
Flight details and online check-in
Interactive airport maps  and airport food ordering
Airport transfer and baggage protection
Airline baggage policy
Airport lounges
Accommodation details and hotel directions
Visa requirements, weather and airport wait times

Offline Guides & Maps

Extensive travel guides with over 2,600 destinations worldwide
Attractions, restaurants, nightlife, shopping, etc.
Background and practical information (health, power outlets, currency, weather, etc.) about trip destinations
Offline maps and directions
Augmented reality, nearby places, postcards and more

Independent Travelers

The travel agency app allows travelers to easily plan their trip day by day at each destination
Add places to their Favorites and order them automatically for an optimized itinerary
Trip Genius™ generates personalized itineraries based on the traveler’s preferences, popular places, opening hours and location

Tours

Detailed daily itineraries and activities
Tour Leader feature 
Group chat feature (chat wall, chat with tour leader, one-on-one chat)
Activities can be rated and reviewed
Include optional and bookable activities
Pre- and post-travel management

Cruises

Cruise Itinerary Details & Booking Information
Booking Excursions
Ship Location Reminder & Notification
Dynamic Itinerary Map

Meetings & Events

mTrip offers a highly personalized white label solution for meetings and events agencies.

Learn more about Meetings & Events features

Integrations

Booking engines, GDS (Amadeus, Sabre and Travelport) and mid-offices like Tourplan, Juniper, Moonstride, Viaxoft, Ezus, Open Destination Travel Studio, Facilitatrip, etc
Attraction tickets, city cards, tours and activities, visa services.
Chat systems like Zendesk

In-App Messaging

Stay connected to clients before, during and after the trip
Upgrade your client support and experience
Generate new sales within the mobile travel app
Connected to your email, chat system or CRM

Contextual Notifications

Personalized dynamic rules automatically deliver notifications at each stage of your traveler’s journey on their smartphone, tablet and smartwatch.

Improve your client engagement by sending personalized notifications
Drive more revenue
Increase traveler support and satisfaction

Trip Sharing

Itinerary can be shared by email, text message and on social networks
Pictures, postcards and check-ins can be shared on Facebook under your brand
Trip journal can be published on your website and shared on social networks

Itinerary Builder, Itinerary Management & Document Delivery

Drag-and-drop itinerary builder
Multi-source data consolidation
Cloud-based itinerary management platform and API
Online travel dashboard and itinerary in PDF
Travel documents available offline in the app
(vouchers, e-tickets, invoices, etc.)

And More

Multiple brand management
Real-time GPS Traveler Tracking More info about travel tracking
Expense tracking
Message center
(push notifications, text messages, and emails)
Satisfaction surveys

It would have been a much longer and more expensive launch had we not partnered with mTrip. A great product for our needs.

Laura Smart Fitch VP of Customer Experience – ACIS

DETAILED FEATURES

Flights, Accommodation & Transportation

The travel agency application and the tour operator application provide your clients with all the trip information they need, in one convenient place.

Flights
Departure and arrival details (airport, terminal, gate, baggage claim, flight duration, booking reference, aircraft type, etc.).
Online flight check-in
24 hours prior to departure, a notification on the device will invite your client to check-in to their flight using the app.
Real-time flight alerts
Push notifications will be sent to your client when flight changes occur: delays, cancellations, gate changes, baggage claims, etc.
Interactive Airport Maps
Display traveler location and departure gate location
Restaurants, bars, cafes, shopping and services
Work offline
Accommodation
Check-in and check-out dates, type of room, booking reference and more.
Car rentals, activities, etc.

Daily Itineraries & Activities

Your branded travel agency app will integrate all the details of your clients’ daily itinerary, depending on the kind of product you sell.

Tours
Arrange all of the details for each day. You can add the activities and places to visit along with your clients’ schedules, which will specify the duration at each site, locations, descriptions, pictures, and more. Travelers can provide valuable feedback by rating and reviewing trip activities. Designated tour leaders can locate and send messages to members of a trip (more info).
Independent travelers
Let them plan their trip itinerary with the Trip Genius™. This feature will automatically generate daily itineraries based on the user’s travel preferences, opening hours, popularity and location. The app will also suggest restaurants based on where they are located, the itinerary and accommodation.
Cruises
The itinerary includes each stop with arriving and departure time. Each stop includes an offline map and guide. The reminder feature will automatically send a notification to the traveler when it is time to get back to the ship, it will show the directions offline to the ship.

Rich Offline Travel Guides

Give your clients the guidance and resources of a personal tour guide. With the mTrip travel app they will have access to rich travel guides, filled with thousands of places to discover.

Thousands of destinations
Travel guides for all of the destinations your clients will be visiting (cities, regions, islands).
Directory of places
Attractions, entertainment, museums, restaurants, bars, shops, banks, hospitals, embassies, etc. Along with pictures, in-depth descriptions, opening hours, prices, traveler reviews, etc.
Augmented reality
A live (real-time) visual display of surrounding places within distance, ratings and opening hours.
And much more
Postcards, weather, currency converter, phrasebooks, destination editorial, practical information, etc.

Offline Maps & Navigation

Whether they are organized tours with some free time or independent travelers booking from a travel agency, help them find their way around their destination safely.

Detailed city, region or country maps
In addition to attractions, restaurants, and more, the user’s real-time location will be shown on the map.
Navigation
Displays routes with turn-by-turn directions, from the user’s location to any establishment or street. Whether it’s by foot, by subway, by Uber, or by car.
Street and places search
Quickly find streets and places, directly on the map.
100% offline
No internet connection required, and no roaming charges are incurred when using the app. Everything is offline, including the maps and directions.

Meaningful Additional Revenue

80% of the travelers book activities and extras within 30 days of travel (source: Tnooz) – 50% of these bookings are made within 1 week of travel.

Connect with your clients, at the exact time and place they are planning their trip.

Most travel companies miss 25% of their clients’ travel expenditure because they don’t connect with them at the right time: while they’re planning their trip. By providing a mobile app with great adoption and retention, like the mTrip mobile app, travel agencies and OTAs have the opportunity to create a new revenue stream.

Generate new revenue on various products and services:

Attraction tickets, city cards, tours and activities
Car rentals, airport transfers, hotel and flight bookings
Travel insurance, local SIM cards etc.

Online Travel Dashboard & Itinerary In PDF Format

Online travel dashboard
Your clients will be able to look at their trip on your website, using the same credentials they will receive to access the app. They can review all of the information about their upcoming trip online, including their itinerary.
Itinerary in PDF
If the client does not have a mobile device or would simply like to print out a backup, they can download their trip information in PDF format.

Learn more

Brand Visibility & Trip Sharing

Your travel agency app will become the optimal travel companion for your client. Engage with users throughout their entire trip: at the booking stage, during their journey and even once they’re home. With features like the trip journal, clients can share their travel memories with friends and family.

Fully branded mobile app
Color scheme, icon, logo, and other graphic assets for the app, will be completely customized to your brand.
Published under your name
The app is published with your corporate identity on the Apple App Store and Google Play Store.
Trip sharing under your brand identity
Your clients will publish their trip journals on your website and share it on social networks, under your brand. This can not only draw additional traffic to your website, but also generate new leads.
Deep Facebook integration
Pictures, reviews, postcards, and the trip journal are shared on Facebook and email under your brand.

Dynamic Contextual Messaging

Each client is unique, so mTrip has created the innovative Contextual Messaging feature to offer amazing flexibility in terms of personalization to communicate with your leisure and business travelers.

Improve your client engagement by sending personalized notifications
Personalized dynamic rules automatically deliver notifications at each stage of your traveler’s journey on their smartphone, tablet and smartwatch. The notifications that travelers receive will be uniquely targeted to them, creating an enhanced experience.
Drive more revenue
Sending well timed notifications throughout the travel process, allows you to communicate even more effectively when offering various up-selling or cross selling services.
Increase traveler support and satisfaction
By providing instant context related notifications, the app provides your traveler with the right information at the right time.

mTrip’s contextual messaging center, comes with a selection of pre-defined notifications that can be easily modified to meet your specific requirements. Notifications can be prompted by a scheduled time, the traveler’s location or events.

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