From the mTrip archive / 2020
Zendesk chat in mTrip mobile travel apps
Read mTrip’s Zendesk integration announcement, connecting travelers with agent support through chat in the branded mobile app experience.
Originally published in 2020. This article records the announcement at that time. Features, partners, and availability may have evolved.
Explore the article ↓The channel
Zendesk supplies the chat platform described in the announcement.
The traveler
Chat provides a route to contact the travel support team through the app.
The agency
Agents handle conversations through the connected support workflow.
From the original announcement
mTrip’s latest exciting integration is with none other than Zendesk! Zendesk’s chat platform will now work seamlessly with the app, providing a useful, efficient experience for travelers as well as an excellent support and sales tool for agents.
Zendesk chat is an incredible live chat software that allows agents to provide instant assistance to their travelers. With a user-friendly layout and the ability for lightning fast response time, this sdk integration is bound to impress travelers and agents alike. Zendesk chat increases customer satisfaction and optimizes customer support costs, making it a wonderful new addition to mTrip’s solution.
Explore what mTrip can do for your team
Tell us about your travel workflow, branding, and integration requirements.