How do travelers embrace
Six months after launching their mTrip powered app, one of our largest clients (who wishes to keep its identity confidential) sent a satisfaction survey to their customers in order to evaluate the added value of their travel app. 419 respondents filled in the questionnaire in March 2016 and our client accepted we share some results with the world! So here’s a sneak peek into how our mobile solutions can improve your client experience and their satisfaction.
Have you used the app you downloaded?
[wp_charts title=”Have you used the app you downloaded” type=”doughnut” align=”alignright” margin=”0px 0px” data=”88,12″ labels=”YES,NO” colors= “#8fb73e,#a2a2a2”]
88.54%
YES
11.46%
NO
Would you recommend our app to other travelers?
92.51%
YES
7.49%
NO
[wp_charts title=”Would you recommend our app to other travelers” type=”doughnut” align=”alignleft” margin=”0px 0px” data=”93,7″ labels=”YES,NO” colors= “#8fb73e,#a2a2a2”]
Are you satisfied with your experience using the application?
[wp_charts title=”Are you satisfied with your experience using the application” align=”alignright” type=”doughnut” margin=”0px 0px” data=”43,50,6″ labels=”YES,NO” colors= “#6f9521,#8fb73e,#a2a2a2”]
6.34%
Not Satisfied
50.14%
Satisfied
43.52%
Very Satisfied
At which point during your trip have you used the app?
[wp_charts title=”When have you used the app” align=”alignright” type=”doughnut” margin=”0px 0px” data=”22,17,61″ labels=”YES,NO” colors= “#abc96e,#8fb73e,#6f9521”]
21.61%
Before the trip only
16.43%
At destination only
61.96%
Before the trip & at destination
Which features have you found to be the most useful?
Information about the trip
90.32%
YES
5.28%
NO
4.40%
NA
Being able to use the app offline
85.47%
YES
4.07%
NO
10.47%
NA
The offline map
83.89%
YES
8.51%
NO
7.60%
NA
Information about attractions
79.53%
YES
7.31%
NO
13.16%
NA
Information about restaurants
65.98%
YES
15.84%
NO
18.18%
NA
Offline directions
65.20%
YES
13.16%
NO
21.64%
NA
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