Customer Success Manager

• Own the customer experience from start to finish, understanding their needs and exceeding expectations,
• Manage mobile app development projects on the client front, from on-boarding to production and beyond,
• Work with the mTrip team to prioritize tasks and move projects forward, track progress, report progress and feedback to team members, clients and other stakeholders,
• Educate clients on using mTrip’s tools and maximizing their solution with the best practices,
• Write and produce appropriate communications materials for marketing and sales initiatives including white papers, social media, press releases and apps.

What we’re looking for

• Native fluency in English, knowledge of written and verbal French language, additional languages considered a plus,
• 2-3 years of experience in an account management, customer success or other client facing role,
• 2-3 years of experience in project management,
• Knowledge in basic digital marketing, preferably in SaaS & mobile,
• A techie background (even as a hobby) is a bonus.

Extras

• Competitive salary and vacation policy,
• Employee benefits (heath, dental, etc),
• A downtown office location (Peel and St Catherine).