How do travelers embrace
an itinerary mobile app?

Six months after launching their mTrip powered app, one of our largest clients (who wishes to keep its identity confidential) sent a satisfaction survey to their customers in order to evaluate the added value of their travel app. 419 respondents filled in the questionnaire in March 2016 and our client accepted we share some results with the world! So here’s a sneak peek into how our mobile solutions can improve your client experience and their satisfaction.

mTrip mobile apps for travel companies include flights and accommodation detailsreal-time flight alertsdestination guides, maps and directions, daily itineraries, etc. working 100% offline at destination. Read more

Have you used the app you downloaded?

88.54%

YES

11.46%

NO

Would you recommend our app to other travelers?

92.51%

YES

7.49%

NO

Are you satisfied with your experience using the application?

6.34%

Not Satisfied

50.14%

Satisfied

43.52%

Very Satisfied

At which point during your trip have you used the app?

21.61%

Before the trip only

16.43%

At destination only

61.96%

Before the trip & at destination

Which features have you found to be the most useful?

Information about the trip

90.32%

YES

5.28%

NO

4.40%

NA

Being able to use the app offline

85.47%

YES

4.07%

NO

10.47%

NA

The offline map

83.89%

YES

8.51%

NO

7.60%

NA

Information about attractions

79.53%

YES

7.31%

NO

13.16%

NA

Information about restaurants

65.98%

YES

15.84%

NO

18.18%

NA

Offline directions

65.20%

YES

13.16%

NO

21.64%

NA