Do you have a question about the Travel Guide?
Click here to contact mTrip by email or read below for frequently asked questions
Internet is not required for any feature in mTrip Travel Guides. You can plan your trip, locate yourself on the map, get offline routing, use augmented reality and share postcards via email and Facebook without any roaming fees. If a wifi connection is not detected on your device, all your updates will be stored until you have access to an Internet connection.
When you press the update button, you receive new Points of Interest (POI's) as well as any changes to existing ones. For example, you will receive updates if a restaurant has changed its prices or if a museum has closed for renovations. By updating your app you are also sending your ratings, reviews and pictures to other travelers for retrieval when they update their apps as well.
The only information that you share with other travelers is your ratings, reviews, pictures you add to POI's as well as when you add new POI's. Nothing else.
mTrip stores the data you share with other travelers as well as your trip itinerary so in a coming version of mTrip Travel Guides you will be able to retreive it at any time.
mTrip does not store any information that would identify you (email, Facebook login or password). You trip information is completely anonymous.
Respecting your privacy is important to us.
Updates are free for every traveler. This includes all ratings, reviews, pictures, new POI's, and updated POI's.
The mTrip Genius is a tool used exclusively by mTrip Travel Guides. The complex algorithm takes into account the travelers information (interests, pace preference, starting location and trip dates) and the POI information (geographic locations, popularity/ratings and opening hours of POI's), creating your most personalized trip ever!
To change the order of your POI's, go into the Itinerary' section and press the Edit button at the top right corner. Simply drag and drop them where you would like. To remove them click on the minus sign located to the right of each POI.
Smart Order is a feature that sorts the travelers itinerary into an order that is geographically logical. The smart order is based on your start location as well as the geographical locations of each POI you will be visiting. At any time during your trip you may re-order your trip itinerary based on your current location, the city centre or your hotel accomodation.
NO. Please ensure your settings are correct as stated in "GPS Settings."
Make sure your Phone settings are adjusted correctly so you can locate yourself with the GPS feature on your Android or iPhone. Open the settings panel on your iPhone (not within the guide). Ensure that the Airplane Mode is OFF, as shown below.
Then, within the Settings panel, select General and then Network.
Make sure DataRoaming is OFF, as shown below.
Go to Settings
Tap on Security & location
Activate the features: "Use GPS" and "Use wireless networks"
Depending on how much you zoom in your map will display the POI's located around you.
The types of POI's you view may be changed in <> within your map.
Sharing your trip
When you rate a place, write a review, or share a postcard this information is stored on your phone until you update/send the information online. This is because mTrip never uses roaming.
It is very important when you have access to WiFi (eg. at your hotel, a wifi hotspot or when you go home) that you update the guide from the the Update tab in order to share your findings with other travelers.
NO – everything you want to share will be stored until a WiFi connection is detected – just do not forget to update your guide!