MOBILE SOLUTIONS FOR OTA, TOUR OPERATORS & TRAVEL AGENCIES

Upgrade your client experience
…and drive more revenue

Winner of the 2015 Mobile Innovation in Travel Award
Innovator at the 2014 PhoCusWright Conference
Honoree at the Webby Awards
Gold ADDY Award by American Advertising Federation
Awards
Featured in Apple’s 10 Ultimate Travel Apps
Featured in CNN’s 50 Ultimate Travel Apps
WIRED Magazine: 9/10

With 85% of travelers bringing their mobile devices on their trips, it’s now become crucial for travel companies to connect and engage with their clients during their entire journey. mTrip provides a comprehensive and innovative travel assistant app to engage customers after booking, during departure, and at their destination. While also focusing on improving customer satisfaction and loyalty, mTrip offers beneficial opportunities that will help generate additional revenue on ancillaries and upsells. With over 3 million downloads and multiple awards, mTrip has gained the trust and recognition from the travel industry.

  • Engage throughout the entire travel cycle

    From the booking stage, before the trip, during the departure and at the destination, provide your client with all the information and travel support they need.

  • Increase client satisfaction & loyalty

    Acting like a private guide, the app will support your clients during their trip by providing suggestions and guidance at their destination (100% offline).

  • Drive more ancillary revenue

    Your clients can purchase additional products and services (tours, activities, airport transfer, etc.) directly within your mobile app.

SOME OF OUR CUSTOMERS

Boa Lingua
Travel Leaders
VoyagePrive.com
Vacation.com
EXO Travel
AHI Travel International
American Council for International Studies
Cuba Travel Services
Club Voyages Dumoulin
Collette Travel
Gerber Tours
Elegant Resorts

Custom Branded Apps

Published under your company identity

Custom branding

Works OFFLINE

Available on iOS, Android and HTML5

For organized tours, independent travelers, business travelers and MICE

Available in 14 languages

Travel Assistant App
Flights & Accommodation

Flights & Accommodation

Flight details & check-in

Real-time flight status & alerts

Confirmation emails parsing

Accommodation details & hotel check-in

Visa requirements, weather, airport wait times

Offline Guides & Maps

Extensive travel guides with over 900 destinations worldwide

Attractions, restaurants, nightlife, shopping, etc.

Background and practical information about the trip destinations

Offline maps & directions

Augmented reality, nearby places, postcards, and more

Guides, Maps & Navigation
Daily itinerary

Itineraries & Activities

Detailed daily itinerary and activities for organized tours

Trip Genius™ for independent travelers (FIT)

Daily activities and events for MICE

Booking Engine & Ancillaries

Generate additional revenue by connecting the app to your GDS, third-party providers or your own booking engine:

  • Flights, accomodations, car rental, airport transfer
  • Attraction tickets, city cards, tours, and activities
  • Visa services, Travel insurance, local SIM cards, etc.
Booking Engines
Sharing features

Trip Sharing

Pictures, postcards, check-ins shared on Facebook under your brand

Trip journal published on your website and shared on social networks

In-App Messaging

Upgrade your client support and experience

Generate new sales

Connected to your email, chat system or CRM

in-app Messaging
Itinerary in PDF - Online Access

Beyond the App

Online travel dashboard & itinerary in PDF

Message center (push notifications, text messages, and emails)

Satisfaction surveys

Multiple brand management

Travel documents available in the app (vouchers, coupons, invoices, etc.)

It would have been a much longer and more expensive launch had we not partnered with mTrip. A great product for our needs.
Laura Smart Fitch VP of Customer Experience – ACIS

How do travelers embrace a mobile travel assistant app?

Featured in

Featured in

Some of our clients

Some of mTrip clients

REQUEST A DEMO!

Demo EN Tour Op
Vacation.com members and Travel Leaders franchisees: click here
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DETAILED FEATURES

FLIGHTS, ACCOMMODATION & TRANSPORTATION

Provide your clients with all the trip information they need, in one convenient place.

  • Flights
    Departure and arrival details (airport, terminal, gate, baggage claim, flight duration, booking reference, aircraft type).
  • Online flight check-in
    24 hours prior to departure, a notification on the device will invite your client to check-in to their flight using the app.
  • Real-time flight alerts
    Push notifications will be sent to your client when flight changes occur: delays, cancellations, gate changes, baggage claims, etc.
  • Accommodation
    Check-in and check-out dates, type of room, booking reference, and more.
  • Car rentals, activities, etc

DAILY ITINERARIES & ACTIVITIES

Your branded mobile application will integrate all the details of your clients’ daily itinerary, depending on the kind of product you sell.

  • Organized tours
    Arrange all of the details for each day. You can add the activities and places to visit along with your clients’ schedules, which will specify the duration at each site, locations, descriptions, pictures, and more.
  • Independent travelers
    Let them plan their trip with the Trip Genius™. This feature will automatically generate daily itineraries based on the user’s travel preferences, opening hours, popularity and location. The app will also suggest restaurants based on where they are located, the itinerary, and accommodation.

RICH OFFLINE TRAVEL GUIDES

Give your clients the guidance and resources of a personal tour guide, in the palm of their hand. With the mTrip white label app they will have access to rich travel guides, filled with thousands of places to discover and experience.

  • Thousands of destinations
    Travel guides for all of the destinations your clients will be visiting (cities, regions, islands).
  • Directory of places
    Attractions, entertainment, museums, restaurants, bars, shops, banks, hospitals, embassies, etc. Along with pictures, in-depth descriptions, opening hours, prices, traveler reviews, etc.
  • Augmented reality
    A live (real-time) visual display of surrounding places within distance, ratings, and opening hours.
  • And much more
    Postcards, weather, currency converter, phrasebooks, destination editorial, practical information, etc.

OFFLINE MAPS & NAVIGATION

Whether they are organized tours with some free time or independent travelers booking from a travel agency, help them find their way around their destination safely without frustration or confusion.

  • Detailed city, region or country maps
    Attractions, restaurants, and other places, as well as the user’s real-time location are displayed on the map.
  • Navigation
    Display a route with turn-by-turn directions, from the user’s location to any establishment or street. Whether it’s by foot, by subway, by Uber, or by car.
  • Street and places search
    Quickly find streets and places, directly on the map.
  • 100% offline
    No internet connection required, and no roaming charges are incurred when using the app. Everything is offline, including the maps and directions.

MEANINGFUL ADDITIONAL REVENUE

80% of the travelers book activities and extras within 30 days of travel (source: Tnooz) – 50% of these bookings are made within 1 week of travel.
Connect with your clients at the exact time and place they are planning their trip.

Most travel companies miss 25% of their clients’ travel expenditure because they don’t connect with them at the right time: while they’re planning their trip. By providing a mobile app with great adoption and retention like the mTrip mobile app, travel agencies and OTA have the opportunity to create a new revenue stream.

Generate new revenue on various products and services:
  • Attraction tickets, city cards, tours, and activities
  • Car rentals, airport transfers, hotel and flight bookings
  • Travel insurance, local SIM cards etc.

ONLINE TRAVEL DASHBOARD & ITINERARY IN PDF FORMAT

  • Online travel dashboard
    Your clients will be able to access their trip online on your website, using the same credentials they will receive to access the app. They can view all of the information about their coming trip, including their itinerary from their desktop or laptop computer.
  • Itinerary in PDF
    What happens if a client doesn’t have a smartphone? What if they want to have a printed back up just in case? Both users and tour operators / travel agencies can download trip information in PDF format, allowing them the option to print it.

BRAND VISIBILITY & TRIP SHARING

Your mobile app will become the best personalized travel companion for your client. Engage with your users throughout their entire trip, from the booking stage, during their journey, and even once they’re home. With features like the trip journal, clients can show their family and friends all of the great times they had on their travels. This tool will expand your audience, and give your travel agency a highly effective sales tool: word of mouth.

  • Fully branded mobile app
    Color scheme, icon, logo, and other graphic assets for the app will be completely customized to your brand.
  • Published under your name
    The app is published with your corporate identity on the Apple App Store and Google Play Store.
  • Trip sharing under your brand identity
    Your clients will publish their trip journals on your website and share it on social networks under your brand, drawing additional traffic to your website and generating new leads.
  • Deep Facebook integration
    Pictures, reviews, postcards, and the trip journal are shared on Facebook and by email under your brand.

HOW IT WORKS

You have our full attention.
Every member of mTrip’s highly qualified team is dedicated to ensuring that your app becomes a one of a kind tool, using our superior onboarding service. With little stress and lasting impact, our specialists will guide you throughout the entirety of the production process. From the initial action plan, at the launch, and onward.
  • Project Kick-Off

    Your Customer Success Manager will be there to assist you at every stage.

  • mTrip Development

    Design – We take care of all the graphic requirements to ensure that your app is on-brand: splash page, logo, icon, and app color scheme.
    Configuration – We set up your app with all the components and functionalities specific to your needs and requirements.
    Content Management – Connect your itinerary management system to our API, or let us connect to your GDS account.
    Training – We provide your team with extensive training on the mTrip Platform, our web-based content management system.

  • Review Your App

    Check to see if the mobile app meets your expectations.

  • Mobile App Available on App Store and Google Play