Mobile Solutions for
Hotels & Resorts

24/7 Virtual Concierge

Hotel amenities & services, bookings, special offers, etc.

Local Travel Guides

Places to visit, restaurants, tours & itineraries, etc.

100% Offline Map & Navigation

Let the app guide you around with no roaming fees

Experience Sharing

Trip journal and photo sharing on Facebook

  • GUEST SATISFACTION

    Delight your guest’s experience with a mobile city guide.

  • FULLY BRANDED

    Get additional exposure on social media via photo sharing features which feature your branding.

  • INTERNATIONAL

    Available in 9 languages, the app will satisfy your international guests.

  • GENERATE REVENUE

    Increase your revenue by targeting your customers with marketing messages.

  • BRAND VIRALITY

    Let your guests share their experience at your hotel on the social networks.

  • 100% OFFLINE

    No roaming fees for your international clients!

4.6 / 5
Average rating given by users

Webby award

Webby Award

Gold ADDY Award

Gold ADDY Award

Best Mobile Travel Solution Award

Best Mobile Travel Solution Award 2015

What hotel guests expect from a mobile application

How much of an impact does the quality of a hotel’s app have on your decision to stay?
70%
Research conducted by MCD over 1,000 US travelers
Branded mobile application for hotels

Enhanced guest satisfaction

Fast check-in*
Let your client skip the line at arrival by checking in directly through the app

Comprehensive hotel information
Showcase your amenities and services

Intelligent local travel guide
Guests will love exploring their surroundings with our award-winning travel guides.

Amazing user experience
Based on the latest design and technology trends

Available in 9 languages – 100% offline
Satisfy your international guests with a “no-roaming- charges” mobile app

*availability depends upon in-house PMS 

Increased revenue & staff productivity

Increase your onsite revenue

  • Drive your guests to your amenities with targeted push notifications
  • Promote local partners (tours and activities,etc.)

Increase loyalty

  • Clients become highly engaged
  • Users open the app on average 8-10 times per day
  • Re-target guests after they leave with marketing messages through automatic push notifications

Reduce front office workload

  • Let the app answer all common questions and requests guest may have.

Increased brand exposure

Apple App Store & Google Play
Feature your destination in over 155 countries

Social Networks
Guests share on Facebook reviews, postcards, places, check-ins and more under your brand name.
They may leave a review about your property on Trip Advisor.

Trip Journal
Clients can share their great experiences with pictures and notes on a webpage on your domain name. By sharing it with their friends on various social networks, they send traffic to your property website.

FREQUENTLY ASKED QUESTIONS

What does the price for the Hotel mobile solution include?

A one-time setup fee covers:

  • Creation of the mobile application for iOS and Android based on your requirements
  • Application testing & validation
  • App Store and Google Play submission
  • Cloud-based CMS training for your staff

A reasonable monthly license fee is charged depending on the size and number of properties.

Feel free to contact us at sales@mtrip.com to get a quote for your project.

What is the implementation flow?

You will have a dedicated project manager who will guide you through the entire process. He will send you all the required resources for branding your app (app icon, welcome screen, app color scheme) and app meta data (app name, description, keywords, etc.).

To maximize your brand’s visibility, the app is published under your name, therefore you will need to create an iTunes Connect and a Google Play account.

The project manager will do a one-hour training session on the cloud-based CMS to show you how easy it is to add and update your property’s information.

The final steps are, for us to send you a test app to validate your app and then we publish your app on the App Store and Google Play.

Feel free to contact us at sales@mtrip.com if you have additional questions about implementation.

How long does it take to have an app up and running?

Approximately 3 weeks depending on your time frame.

What do I have to provide in order to launch an app?

You will have to provide us with branding elements (app icon, welcome screen, app color scheme) and your app’s meta data (app name, description, keywords, etc.). You will add information about your hotel in the cloud-based CMS and you are ready to go!

How does it integrate in my day-to-day operations?

You can access the cloud-based CMS at anytime to update your property’s information (restaurant’s menu, special offers, prices, etc. ). The updated information is then sent to all mobile app users.

How will your guests get your mobile application?

You can promote your mobile application online (website, social networks, confirmation emails, etc.) and within your property (front desk, room, restaurant, etc.) to get awareness from your guests. They will be able to download your app directly from the Apple App Store or Google Play by doing a search or scanning a barcode.

What kind of reporting tools do we provide?

We integrate Google Analytics in the mobile app, which will provide you detailed information about your guests (country, language, devices, etc.) and how they use the app (number of downloads, number of sessions, sessions duration, popularity of the different app screens, sharing events, etc.).

Where does the travel guide content come from? What is the coverage? What does it include?

The travel guides we provide include a large number of places (attractions, restaurants, bars, shopping, etc.). The content is a mix of editorial content, user generated content and creative commons content. We cover many destinations and can add additional destinations on request.

Feel free to contact us at sales@mtrip.com for additional information about the travel content.

How flexible is the app in terms of branding, features and additional requests?

The welcome screen, icon and logos are customized for every mobile app. The part of the app covering your property is fully customizable in both design and content. If you need additional branding or other features, please feel free to contact us at sales@mtrip.com to discuss your requirements.